Who we are
Nualingo is run by GCI Solutions Limited. We are responsible for the personal data described here. Contact: privacy@nualingo.com.
What we collect
If you have an account: your email address, name, your own language and billing details handled by our payment provider. When you use the app: the audio and text of the conversation while it runs, the languages chosen and how long it lasted. If you write to us: your name, email address and message, kept only as long as we need to answer you.
Speech while you talk
Audio is turned into text and sent to a translation service to produce captions and the voice. It is processed as it happens and we never store it. If you switch on saving, we keep the text of the conversation, not the audio.
Saved conversations
Saving is off by default. You can switch it on for one conversation, or in Settings for every new one, and switch it off during any conversation. Both people see a notice in their own language. Only the text is saved. Saved conversations stay in your account until you delete them.
Who we share it with
Soniox turns speech into text, translates it and speaks it. OpenAI translates typed messages and stands in when that voice is unavailable. Stripe takes payments, Clerk handles sign-in, Supabase holds our database and Vercel hosts the app. Daily carries video calls, when you use them. Resend sends and receives our email, including contact form messages, our replies to you and emails about your account or billing. PostHog counts visits and how the app is used, without cookies or IP addresses, and never receives what is said in a conversation. Each acts on our instructions only. We do not sell personal data.
How long we keep it
Account details for as long as you have an account. Usage records for billing for six years. Trial visitors: a random identifier in a cookie, with nothing about you in it, counts the three free minutes each day. The cookie expires after a year.
Your rights
You can delete any saved conversation yourself from the Saved conversations page. To see, correct, export or delete any other data we hold about you, write to privacy@nualingo.com. You can complain to your local data protection authority.
Cookies
We use essential cookies to keep you signed in, to remember your language and to count trial minutes. We use no analytics and no advertising cookies.